At Undrgrnd Miami, we are committed to providing clear and reliable shipping information. Please review this policy carefully before placing your order.

Shipping Destinations

We currently ship only to eligible physical addresses within the United States.

We do not ship to:

• P.O. Boxes

• APO/FPO addresses

• U.S. territories

• International destinations

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you need to correct your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed after an order has entered processing or has been shipped.

Undrgrnd Miami is not responsible for delays or delivery failures resulting from an incomplete or incorrect address provided by the customer.

Order Processing Time

Orders are typically processed within 2–3 business days.

Business days do not include weekends or U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may be extended during holidays, periods of high order volume, address verification, payment review, or other circumstances outside our reasonable control.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Shipping Methods and Estimated Delivery Times

Free Standard Shipping

• Shipping cost: Free

• Processing time: 2–3 business days

• Transit time after processing: 10–14 business days

• Estimated total delivery time from the order date: 12–17 business days

Express Shipping

• Shipping cost: $20.00

• Processing time: 2–3 business days

• Transit time after processing: 6–8 business days

• Estimated total delivery time from the order date: 8–11 business days

All processing and delivery times are estimates and are not guaranteed.

Delivery may be affected by holidays, severe weather, carrier delays, incorrect or incomplete addresses, payment verification, transportation disruptions, or other circumstances outside our reasonable control.

Selecting Express Shipping reduces the estimated transit time but does not eliminate the standard order processing period.

Fulfillment and Ship-From Locations

Orders may be fulfilled and shipped from a fulfillment location that is different from our business and customer contact address.

The address displayed on a shipping label is not necessarily an authorized return address.

Please do not return an item to the address shown on the original shipping package unless our customer service team has provided and confirmed the return instructions.

Unauthorized returns may be delayed, refused, or returned to the sender. Please review our Refund Policy and contact us before sending any product back.

Order Tracking

After your order has shipped, we will send a shipping confirmation email containing your tracking number.

Tracking information may take 2–3 business days after shipment to appear or update in the carrier’s system.

You can track your order through:

• Our order tracking page: https://undrgrndmiami.com/apps/17TRACK

• The official tracking page of the applicable shipping carrier

If your tracking information has not updated after three business days, please contact us for assistance.

Delayed Packages

If your order has not arrived within the estimated delivery period, please review the tracking information first and then contact us.

We will review the available shipping information and assist you with the next appropriate steps. Carrier investigations and resolutions may require additional processing time.

Delivery delays caused by a shipping carrier do not automatically qualify an order for cancellation or an immediate refund while the package remains in transit.

Incorrect or Incomplete Addresses

Customers are responsible for reviewing their shipping information before submitting an order.

If a carrier is unable to deliver a package because the address provided at checkout was incomplete, incorrect, or undeliverable, the customer may be responsible for additional delivery or reshipping charges.

If the package is returned to us, we will contact the customer regarding reshipment or another available resolution.

Lost or Damaged Packages

If tracking shows that a package may have been lost in transit, or if the package arrives visibly damaged, contact us promptly at info@undrgrndmiami.com.

Please include:

• Your order number

• Your full name

• The tracking number

• A description of the issue

• Photographs of the product, shipping package, and shipping label when applicable

Do not discard damaged products, packaging, or shipping materials before receiving instructions from us.

We will review the information and, when appropriate, work with the shipping carrier to investigate the issue.

Refused and Undeliverable Packages

Packages refused by the recipient or returned as undeliverable may be subject to applicable return or reshipping costs.

Any refund issued for a refused or undeliverable package will be handled according to our Refund Policy after the package has been returned and inspected.

Original Express Shipping charges may not be refundable when delivery failure was not caused by Undrgrnd Miami.

Contact Us

If you have questions regarding an order, delivery, tracking information, or this Shipping Policy, please contact us:

Store Name: Undrgrnd Miami
Address: 6805 Main Street, Miami Lakes, FL 33014, United States
Phone: +1 305-587-9710
Email: info@undrgrndmiami.com
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM (CST)