Please review the available sizes and sizing information shown on the product page before ordering.

Sizing may vary depending on the brand, model, materials, and construction. If you are unsure, we recommend checking the applicable brand’s official size guide before making your selection

Undrgrnd Miami currently accepts:

• Visa
• Mastercard

All prices and payments are displayed in United States Dollars (USD). Available payment methods and the complete order total are shown during checkout before payment is submitted.

Orders are typically processed within 2–3 business days.

Business days do not include weekends or U.S. federal holidays. Processing may take longer during holidays, periods of high order volume, payment verification, or address review.

We currently ship only to eligible physical addresses within the United States.

We do not ship to P.O. Boxes, APO/FPO addresses, U.S. territories, or international destinations.

We offer the following shipping options:

Free Standard Shipping

• Processing time: 2–3 business days
• Transit time after processing: 10–14 business days
• Estimated total delivery time: 12–17 business days

Express Shipping

• Cost: $20
• Processing time: 2–3 business days
• Transit time after processing: 6–8 business days
• Estimated total delivery time: 8–11 business days

All delivery times are estimates and are not guaranteed.

After your order has shipped, we will send a confirmation email containing your tracking number.

Tracking information may take 2–3 business days to update after shipment. You can track your order through our Order Tracking page or the applicable carrier’s official website.

Contact us as soon as possible at info@undrgrndmiami.com if you need to change or cancel an order.

We will try to accommodate your request, but changes and cancellations cannot be guaranteed after an order has entered processing or has shipped.

We accept eligible return requests made within 30 calendar days after delivery.

Returned items must be unworn, unused, in the same condition in which they were received, and include all original tags, accessories, packaging, and proof of purchase.

Customers must contact us before sending a return. Please review our Refund Policy for complete requirements.

For returns caused by a change of mind, incorrect size selection, or another reason not caused by Undrgrnd Miami, the customer is responsible for return shipping.

If an item arrives damaged, defective, or incorrect, contact us before returning it. When applicable, we will provide a prepaid return label.

After an eligible return has been received and inspected, an approved refund will be issued to the original payment method within 5 business days. Your bank or card issuer may require additional processing time.

For questions about products, sizing, orders, payments, shipping, tracking, returns, or refunds, contact us:

Store Name: Undrgrnd Miami
Address: 6805 Main Street, Miami Lakes, FL 33014, United States
Phone: +1 305-587-9710
Email: info@undrgrndmiami.com
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM (CST)

We aim to respond within 24–48 hours during regular business days.